Full-Time, In-Clinic, $25.00 – $28.00 per hour (DOE)

We are seeking a passionate, highly organized, and driven Patient Care Coordinator to join our Front Office operations team. This role is essential to ensuring administrative excellence, fostering a safe and welcoming environment for patients, and supporting their journey from first contact through care completion. The ideal candidate is deeply committed to integrative/functional medicine, thrives in a dynamic and collaborative team culture, and brings initiative, creativity, and compassion to everything they do. Join an ambitious team where art, empathy, and science drive breakthrough patient outcomes beyond the conventional.

San Francisco Preventive Medical Group (SFPMG), located in the vibrant West Portal neighborhood of San Francisco, is a leader in integrative medicine, providing cutting-edge, comprehensive care for complex chronic conditions. We partner closely with patients to uncover and address the root causes of illness—often those overlooked by conventional medicine—to help restore optimal health and vitality. Our clinic thrives on a collaborative, multidisciplinary approach that unites the best of conventional and functional medicine. Guided by values of compassion, integrity, empowerment, and sustainability, we are more than a practice—we are a community dedicated to transforming health.

Join a team where your expertise will be valued, your growth supported, and your impact profound. If you’re looking for an exciting opportunity to advance your career in a forward-thinking, compassionate environment, we invite you to explore what makes our clinic truly exceptional.

For more about SFPMG and its leadership under Dr. Mischa Grieder, please visit www.sfpmg.com or www.mischagrieder.com.

Key Responsibilities:

Patient Experience & Communication

• Welcome patients in a warm, professional, and compassionate manner, ensuring every interaction reflects SFPMG’s values of care and excellence.
• Serve as the main point of contact and trusted “patient ambassador” for the IV Ketamine program, guiding patients from inquiry through enrollment, intake, treatment, and follow-up.
• Review and coordinate patient treatment plans, ensuring accuracy and alignment across providers.
• Maintain timely, clear, and empathetic communication with patients via multiple channels (in-person, phone, email, and EMR).
• Support patients throughout their journey, fostering a safe, supportive, and empowering experience.

Administrative Operations

• Support day-to-day front office operations with a positive attitude, including check-in/check-out procedures, collecting payments, and managing general inquiries.
• Efficiently schedule and manage patient appointments to optimize clinic flow and minimize wait times.
• Assist with billing, payment collection, and insurance documentation.
• Maintain accurate, up-to-date patient information and medical records within the EMR system (Elation Health preferred).
• Ensure the front desk and waiting areas are neat, organized, and well-stocked to create a calm, welcoming environment.

Clinical & Program Support

• Support the development and implementation of standard operating procedures (SOPs) administrative processes and treatment programs to ensure consistency, safety, and a high-quality patient experience.
• Collaborate closely with practitioners, IV nurses, and other administrative team members to ensure seamless coordination of care.
• Assist in preparing materials, forms, and communications needed for patient appointments or procedures.
• Track patient progress and follow up upon program completion to ensure continuity of care.

Team & Process Development

• Participate actively in team meetings and contribute to ongoing improvement of clinic workflows and patient experience.
• Bring initiative, creativity, and attention to detail to special projects, process innovation, and systems improvement.
• Uphold confidentiality and compliance standards in accordance with HIPAA and clinic policies.

Ideal Qualifications:

Experience & Education

• Minimum 2 years of front office or administrative experience in a medical, wellness, or healthcare setting (integrative or functional medicine preferred).
• Bachelor’s, Associate’s, or equivalent degree in health administration, psychology, business, or related field preferred.
• Not an entry-level role however, training and mentorship provided for the right candidate.
• Desire and capacity to grow as SFPMG continues expanding its leadership in integrative medicine.

Administrative & Operational Proficiency

• Proficiency with Mac OS X, Google Workspace, and Microsoft Office Suite.
• Experience with Elation Health (EMR) and Spruce (phone) systems; familiarity with QuickBooks and Asana is a plus.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Dependable, self-motivated, and committed to operational excellence.

Patient Experience & Communication

• Excellent interpersonal, written, and verbal communication skills with the ability to connect authentically with patients managing complex or chronic conditions.
• Compassionate, trauma-informed communication style rooted in empathy, patience, and respect.
• Enthusiasm for supporting innovative, integrative treatments that promote whole-person healing.
• Commitment to confidentiality and compliance with HIPAA standards.

Personal Attributes

• Quick learner who adapts easily to new systems and evolving processes.
• Resourceful, proactive, and dependable with strong problem-solving skills.
• Collaborative team player who contributes to a positive, all-hands-on-deck culture.
• Mission-driven and eager to grow professionally within a close-knit, high-performing team.

Values & Culture Fit

• Genuine passion for integrative medicine and mind-body wellness.
• Embodies SFPMG’s values of compassion, integrity, empowerment, and sustainability.
• Punctual, dependable, and aligned with the rhythm of a full-time, in-person clinic schedule (Monday–Friday, 8:00 AM–5:00 PM).
• Complies with all federal, local, and clinic health and safety guidelines.

Compensation & Benefits:

Full-Time

• $25.00 – $28.00 per hour (DOE)
• Paid time off and Holidays
• Comprehensive benefits package: Medical, Vision, Private Disability
• Long-term Profit Sharing Incentives
• 401(k) matching
• Professional development assistance

Part-Time

• $25.00 – $28.00 per hour (DOE)
• Paid time off and Holidays
• Professional development assistance

This role offers a unique opportunity to work at the forefront of integrative medicine, with the support of a highly collaborative team and the chance to make a lasting impact on the health and well-being of our community.

How to Apply

Please send your resume and a short cover letter to dana@sfpmg.com. Let us know what excites you about this opportunity and how your values align with SFPMG’s commitment to integrative, patient-centered care.

We look forward to connecting with you!

Equal Employment Opportunity

SFPMG is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or protected Veteran status.